I have spent nearly the past five years with First American.
I started with the Eagle Academy team, training all business groups on core title insurance concepts. My role was to work with our internal stakeholders to develop a training plan. I created eLearning tailored to the needs of the students. I worked in Storyline and Rise to create anything from microcourses on a specific action, to full start-to-finish topic-based training.
The Eagle Academy team was merged with the HR L&D team. With this group, I was able to work on creating live trainings for leadership topics, videos to help rollout new HR processes, job aids, and other helpful resources to guide internal training on HR-related topics. I managed a team of three instructional designers, and helped schedule our projects.
By this point, each business division within First American began rebuilding their own individual training teams, and the opportunity to join the Change Management team in our Global Operations division arose. With Change Management, I created a logo and branding standards for their team to help give their reach a unified and professional feel. I was tasked with helping provide guidance on best solutions for Change Management needs, be it a video, job aid, PowerPoint, eLearning course, or even a well-crafted email communication.
It was decided to move the L&D team members out of Change Management and into the formation of a Global Operations L&D team. With this move, I manage two instructional designers. Our tasks have been focused around finding the root cause of training problems (typically the messy procedure library), compiling, correcting, and recreating procedures as needed, and developing a training that pairs with the topic. We work primarily in Rise, Storyline, PowerPoint, and SharePoint.
I am not able to share the many courses and other resources I have developed, however, if you are interested in learning more about my work with First American, please reach out to me.
My Process
My revised storyboard is reviewed by the team, SMEs, and key stakeholders. With approval, the project moves to the development phase. The content is created, be it Rise, Storyline, Camtasia, Illustrator, InDesign, AfterEffects, etc… A second review cycle is started and the final product is polished and ready for production. I manage the Workday Learning administration for our team. Published SCORM files are uploaded and pushed to students as needed, and a regular reporting cadence is developed.
